Privacy Policy

Effective Date: 5th November 2024

Introduction
The Garden Room Experts (“we,” “our,” or “us”) value your privacy and are committed to protecting your data. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website (www.TheGardenRoomExperts.co.uk) and services.

1. Information We Collect
We may collect and process the following personal information:

Personal Information You Provide: Name, email address, phone number, address, and details provided when you contact us or fill out forms on our website.
Automatically Collected Data: IP address, browser type, operating system, and browsing behaviour on our website (collected via cookies or analytics tools).
Transactional Information: Payment details and information related to purchases of our services.

2. How We Use Your Information
We use your personal information for the following purposes:

To respond to your inquiries and provide requested services.
To manage bookings, contracts, and transactions.
To improve our website, services, and customer experience.
To send promotional emails or updates (with your consent).
To comply with legal obligations and enforce our terms and conditions.

3. Legal Basis for Processing
We process your data based on:

Your consent (e.g., when you sign up for marketing communications).
The necessity of fulfilling a contract (e.g., providing our services).
Compliance with legal obligations.

4. Data Sharing
We may share your data with:

Third-party service providers that help us deliver our services (e.g., payment processors, hosting providers).
Legal authorities if required by law or to protect our rights.
Marketing platforms (with your consent) to share promotional materials.

5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.

6. Your Rights
You have the right to:

Access, update, or delete your personal data.
Withdraw your consent for marketing communications at any time.
Request a copy of the personal data we hold about you.
Complain to the UK Information Commissioner’s Office (ICO) if you believe your rights have been violated.

7. Cookies and Analytics
We use cookies to enhance your browsing experience and collect analytical data. You can manage your cookie preferences through your browser settings.

8. Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us
For questions or concerns about this Privacy Policy or your personal data, contact us at:

The Garden Room Experts
Phone: [01425 543304
Address: 3 Mulberry Gardens, Fordingbridge, Hampshire, SP6 1BP

By using our website or services, you agree to the terms of this Privacy Policy.

Thank you for trusting The Garden Room Experts!

Privacy Policy

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