Terms & Conditions
Terms and Conditions for The Garden Room Experts
Effective Date: 20th october 2024
Welcome to The Garden Room Experts. By accessing or using our website, www.TheGardenRoomExperts.co.uk, and our services, you agree to these terms and conditions. Please read them carefully before engaging with us.
1. General Information
1.1. These terms apply to all contracts and agreements between you (“the client”) and The Garden Room Experts (“we,” “us,” “our”).
1.2. Our services include the design, construction, and installation of bespoke garden rooms.
1.3. We are a UK-based company operating primarily in Hampshire, the New Forest, and surrounding areas.
2. Services
2.1. All services provided will be in accordance with the specifications agreed upon during consultation and outlined in the final proposal.
2.2. Any changes to the agreed specifications may incur additional costs, which will be communicated and approved by both parties before proceeding.
2.3. We reserve the right to refuse or terminate services if the client fails to comply with these terms.
3. Quotations and Payments
3.1. All quotations are valid for 30 days from the date of issue.
3.2. A deposit of 30% of the total project cost is required to confirm your booking.
3.3. A second payment of 30% is due once the base and frame are complete.
3.4. The remaining balance of 40% is payable upon completion of the project and final approval by the client.
3.5. Payments must be made via the methods specified on the invoice and by the due dates provided. Late payments may incur additional fees.
4. Cancellations and Refunds
4.1. The client may cancel the project up to 14 days after paying the deposit for a full refund, unless work has already commenced.
4.2. Cancellations after work has commenced will be subject to a refund based on the stage of completion and any incurred costs.
4.3. We reserve the right to cancel the contract if unforeseen circumstances prevent us from delivering the agreed services. In such cases, the client will be fully refunded for any uncompleted work.
5. Project Timelines
5.1. Estimated project timelines will be communicated at the time of agreement.
5.2. While we strive to meet these timelines, delays may occur due to weather, material availability, or other unforeseen circumstances. Clients will be informed promptly of any changes.
6. Client Responsibilities
6.1. The client must ensure access to the property and any required permissions (e.g., planning permissions) are in place before work commences.
6.2. The client is responsible for removing obstacles or obstructions from the work area before our team arrives.
6.3. The client must inspect and approve the completed work within 7 days of project completion.
7. Warranty and Liability
7.1. All garden rooms come with a [12 Month Warranty Period] warranty covering structural defects and faulty materials.
7.2. The warranty does not cover damage caused by misuse, neglect, or external factors beyond our control (e.g., severe weather).
7.3. We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
8. Privacy Policy
8.1. We respect your privacy and handle your personal data in accordance with our Privacy Policy, available on our website.
9. Dispute Resolution
9.1. If a dispute arises, both parties agree to resolve the matter amicably through direct communication.
9.2. If an agreement cannot be reached, disputes will be subject to the jurisdiction of the courts of England and Wales.
10. Governing Law
10.1. These terms and conditions are governed by the laws of England and Wales.
Contact Information
If you have questions about these terms, please contact us:
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Phone: [01425 543304]
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Address: [3 Mulberry Gardens, Fordingbridge, Hampshire, SP6 1BP]
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By engaging with The Garden Room Experts, you agree to these terms and conditions.
Thank you for choosing us to create your dream garden room!